What It Is

AI Chat Agents is the multi-agent chatbot service from ITSCWF. You configure agents that answer visitors on your website or WhatsApp, drawing on a knowledge base built from your own content (RAG with vector search). The agents qualify and capture leads, run in real time over WebSocket, and hand off to a human when it matters — all managed from an administration panel.

Three Things That Matter

Configurable Agents

Set up one agent per topic, language or team. Each AI Chat agent has its own instructions, tone and scope, so answers stay on-brand and routed to the right place.

Knowledge Base (RAG)

Feed the agents from your documents, FAQs and pages. Answers are grounded in your own knowledge base using retrieval-augmented generation over a vector store, so replies stay accurate and up to date.

Real-Time & Lead Capture

Conversations stream instantly over WebSocket and every exchange can capture leads — name, contact and intent — straight into your CRM, with a clean hand-off to a human when the visitor is ready.

Where It Works

The same agents follow your visitors across the channels they already use, with one shared knowledge base behind them.

On Your Website

Drop the chat widget on any page and let agents answer questions, qualify leads and book demos without leaving the site.

  • Instant answers from your knowledge base
  • Lead capture wired to your CRM
  • Human hand-off when it matters

On WhatsApp

Reach customers where they already are. The same agents run on WhatsApp, keeping the conversation and the leads in one place.

  • Automated first-line support
  • Lead qualification and follow-up
  • Escalation to a human agent

See the Agents in Action

Tell us what your visitors ask most and which channels you use. We will set up a live demo with your own knowledge base.

Book a Demo →