About
AI Chat Agents is the multi-agent chatbot service from ITSCWF. You configure agents that answer visitors on your website or WhatsApp, drawing on a knowledge base built from your own content (RAG with vector search). The agents qualify and capture leads, run in real time over WebSocket, and hand off to a human when it matters — all managed from an administration panel.
What your agents do
Configurable agents
Set up one agent per topic, language or team. Each agent has its own instructions, tone and scope, so answers stay on-brand and reach the right place.
Knowledge base (RAG)
Feed the agents from your documents, FAQs and pages. Answers are grounded in your own knowledge base with retrieval-augmented generation over a vector store.
Real time over WebSocket
Conversations stream instantly, so visitors get answers as they type instead of waiting on a slow request.
Lead capture
Every exchange can capture name, contact and intent straight into your CRM, so no qualified visitor slips away.
WhatsApp channel
The same agents run on WhatsApp, meeting customers on the channel they already use every day.
Human hand-off
When the conversation needs a person, the agent hands off cleanly with the full context to a human teammate.
Where it works
The same agents follow your visitors across the channels they already use, with one shared knowledge base behind them.
On your website
Drop the chat widget on any page and let agents answer questions, qualify leads and book demos without leaving the site.
- Instant answers from your knowledge base
- Lead capture wired to your CRM
- Human hand-off when it matters
On WhatsApp
Reach customers where they already are. The same agents run on WhatsApp, keeping the conversation and the leads in one place.
- Automated first-line support
- Lead qualification and follow-up
- Escalation to a human agent
Screenshots
Categories
See the agents in action
Tell us what your visitors ask most and which channels you use. We will set up a live demo with your own knowledge base.
Request a Demo →